Troubleshooting

Most issues fall into one of a handful of buckets. Try the steps below before reaching out — if you’re still stuck, contact support.

Indicators don’t appear in TradingView

1. Confirm your subscription is active in your account.
2. Confirm you submitted the correct TradingView username during activation.
3. Sign out of TradingView and sign back in to refresh permissions.
4. Check the Invite-only scripts tab in the indicator browser (not Public Library).

Alerts aren’t firing

1. Confirm the alert is enabled (not paused) in TradingView’s Alerts panel.
2. Confirm the condition you picked actually fires on your chosen symbol/timeframe.
3. Check TradingView’s alert quota — free plans have a limit on the number of active alerts.
4. Remember: alerts trigger at candle close, not intra-candle.

Chart looks cluttered

• Apply only one or two Quantzee indicators per chart at a time.
• Use TradingView’s “hide” toggle on individual indicator components rather than removing the whole tool.
• Save separate chart layouts for different strategies.

Subscription / billing issue

See Change or Cancel Plan and Refund Policy, or contact us directly.

Still stuck?

Email us through the contact page with:

• Your account email
• A screenshot of the issue
• The indicator and timeframe affected

We respond within 24 hours.