Troubleshooting

Most issues fall into one of a handful of buckets. Try the steps below before reaching out — if you’re still stuck, contact support.

A red error in the Pine Editor

Nearly always an incomplete paste.

1. Clear the editor completely — TradingView’s sample code left above or below yours will not compile.
2. Re-copy the whole .pine file, including the first line beginning //@version=.
3. Paste it into the empty editor and click Save.
4. If the error persists, copy the error text to the AI assistant in your dashboard — it knows these scripts line by line.

”Add to chart” is greyed out

The script has not been saved yet. Click Save at the top right of the Pine Editor, give it a name, and the button becomes active.

Indicators don’t appear in TradingView

1. Check Indicators → My scripts. That is where a saved Quantzee script lives — not the Public Library, and not Invite-only scripts.
2. If it is not there, the save did not complete. Re-do the paste and save steps.
3. Refresh the page, or sign out of TradingView and back in.
4. On a chart but nothing drawing? Click the eye icon next to the indicator name — it may be hidden.

Can’t find the email with your code

Check spam, junk and promotions first — a zip attachment is a common false positive. On a work address, your mail gateway may have stripped the zip, which is what the 30-day download link in the same email is for. Full steps in After You Buy — Finding Your Code.

Alerts aren’t firing

1. Confirm the alert is enabled (not paused) in TradingView’s Alerts panel.
2. Confirm the condition you picked actually fires on your chosen symbol/timeframe.
3. Check TradingView’s alert quota — free plans have a limit on the number of active alerts.
4. Remember: alerts trigger at candle close, not intra-candle.

Chart looks cluttered

• Apply only one or two Quantzee indicators per chart at a time.
• Use TradingView’s “hide” toggle on individual indicator components rather than removing the whole tool.
• Save separate chart layouts for different strategies.

Billing issue

See Changing or Cancelling and Refund Policy, or contact us directly. There is no subscription on your card — you are charged once and never again — so a second charge from us is an error we will refund.

Still stuck?

Email us through the contact page with:

• Your account email
• A screenshot of the issue
• The indicator and timeframe affected

We respond within 24 hours.